Technology Technician- I am sorry needed to get that out however its true each word of it. Know-how is great no denying it and at this level, who could stay without it. This is precisely the purpose of this article. Should you lose your mobile phone, you will have misplaced all of your contacts. Pc crashes no business today. On the highway forgot your laptop have to return to get it. Gets residence Cable/DSL router down no web browsing? Where does all this end, has our dependence on know-how invaded our very life's to the core, unfortunately......yes it has.
Let's speak about cell telephones as our first example. I persistently hear folks complain about the cost of a mobile phone or the amount of the bill itself. Our problem is we only see the cellphone in our hand not the labor that went into it.
First, we now have the meeting of the mobile phone that we all know is pennies on the greenback resulting from foreign labor. (Foreign labor definitely another blog waiting to happen). Although the manufacturing of the cellphone itself may be cheap, what concerning the engineering of the cellphone, some electrical engineer (yearly salary $forty eight,010) someplace needed to be paid to sit down there and design that little black or silver phone in your pocket.
Secondly, we've the software designer (yearly salary $60,000) who has to design the software program that permits voice dialing, browsing the online, velocity dialing and the myriad of other features we discover in our oh to familiar cell phones.
Finally, we've got the network that our wireless signal travels on, this consists of the towers that are erected, the many network technicians to keep it operating, the satellites that try to forestall our dead spots and naturally the many salespeople, advertising groups and top brass who think of the following innovation to keep us buying their products. Although I couldn't find a precise quantity for this price, I am sure it's within the millions yearly.
The aim of the cellphone breakdown is to open you thoughts up to the price of technology. Many people consider that laptop technician's costs are extremely excessive and that is what leads me to write down this article on why expertise sucks.
First of all clearly I don't suppose expertise sucks if I did I would not have invested 12 years of my life into it. What I do think sucks is that over time it has grow to be a thankless career wherein folks feel there are being robbed instead of helped.
When I first began my career in Info Know-how the assistance desk place was virtually nearly as good as being superman. You would have an issue along with your PC, call help desk then we'd put on our geek cape swoop all the way down to your floor, fix the issue, and stroll away with the thanks and appreciation because of all who have a good time geekdom.
What I spotted after starting my guide enterprise is the explanation we were all so nicely cherished again in the good ol' days is that our price was clear to the users. In today's day and age as a marketing consultant my value is something but transparent. Have a look at it this fashion when you work for a fortune 500 firm they've all the pc staff you'll ever want on the payroll, but if you're working your personal firm you've got the price of PC support and maintenance to absorb, which suggests no more blissful faces when we come.
Unhappy but true, we are now checked out like an unavoidable evil as an alternative of an necessary a part of day-to-day business. Happily, there are multiple levels of laptop customers and because the laptop user turns into more knowledgeable, the higher a client he becomes. Lets have a look at the levels of PC user how they evolve, and how and what, a technician offers with in each step.
Stage 1 -novice person, There are not many of these left nowadays considering a baby born in 1980 would truly be 27 years previous today. (gees I am getting outdated) which signifies that they don't have any memory of a life before computers so nearly everybody as we speak at the very least is aware of what a pc is and knows find out how to use one...or do they?
The novice person usually has the information of learn how to use a pc but do not know the very best practices on how to keep it downside free. They might obtain programs or set up applications and by no means delete the short-term information that every program will install throughout the set up process. They could by no means use the defragment program that is in each windows primarily based working system to maintain the laborious drive contiguous. (If you do not know what contiguous means you have to be the novice user we are speaking about). They may by no means run a virus scan or obtain the patches offered to maintain there system up to date on the final virus definitions. This is the novice PC user, his face has modified over time however the habits haven't.
Let's focus on the issues as technicians we face with the novice user. Problem number one is in case you do not do common maintenance in your computer, it's an terrible mess by the point we get there. Time equals money, so whenever you see the bill after now we have performed our providers you might be normally very unhappy. Worse yet is our different drawback, this drawback I have named Johnny power user. Our energy user isn't quite a technician however pretty far faraway from the novice person, this is the particular person often called upon by our novice group to repair the simple PC problems. Unfortunately for all us techs worldwide he normally would not cost for his service so the novice consumer has turn out to be quite use to the idea of having his/her PC fastened free.
Level 2-power person (Johnny) The ability person is a much better consumer on the planet of consulting. You see for us he/she has fastened so many other peoples computers over time that he has gained the understanding that this (a pc technician) is mostly a job. Though perhaps not a technician in his own right, he has gained the insight into the world of a PC tech that our novice consumer never sees.
She/he may know easy methods to maintain there computer systems up and running and problem free however have also realized that there core competency is far more necessary to there backside line, then fixing and sustaining there own computers. At this point they prefer to make use of outside resources then to be bothered with the day after day upkeep of there personal PC's F.Y.I that is when your power user stops answering your calls whenever you need him to repair your PC.
Level 3 Power person extraordinaire-It is a tech without the certifications and our favourite client. This consumer understands networking, shopper server relationships, the difference between working programs, Lan/Wan necessities the distinction between a Linksys router and a Cisco router and general may do my job if he wished to. Why are they our best purchasers simple they value the cost of our information they understand that a PC is a software very similar to your vehicle. Your car wants regular upkeep to offer a pleasant secure ride to and from work, school, soccer observe etc. Your PC additionally needs the same consideration and our power customers know this.
In conclusion- know-how is right here to stay and you will consistently need folks to work on it. Although technology is usually neglected as within the mobile phone analogy, it can't be ignored. The best one can hope for on this planet of Information Expertise is that you will persistently educate your self and discover a firm that may carry you forward one step at a time affordably and consistently.
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